Donbet Casino Account Limits

Limits, Time-Outs and Self-Exclusion at Donbet

We provide three practical tools for players who want to manage their play: account limits, a time-out, and self-exclusion. All three are arranged through our support team, reachable 24/7 by live chat and email, and all of them are free to request at any time once a player is signed in through their account.

An account limit is set with support and stays in place for as long as the player chooses, giving a way to cap activity before it becomes a problem. A time-out works the same way: we pause the account for an agreed period on request, without closing it permanently.

Self-exclusion periods

Self-exclusion is requested by email and runs from six months up to five years, with six months applied by default if no other period is chosen. Once confirmed, the account stays closed for the full term; a player who wants to close an account outright, rather than pause it, can read what happens to any remaining balance on our account closure page. The minimum age to hold a Donbet account is 18, and we point players towards Gamblers Anonymous, GamCare and Gambling Therapy for independent support.

Donbet Player Protection Tools at a Glance

The table below lists the main tools we make available to players who want to pause, cap or permanently stop their activity, along with how each one is requested and what it covers.

Account limits and time-outs can be requested at any point through 24/7 live chat or email, while self-exclusion runs for the full period once it is confirmed and cannot be reversed early.

How Requests Are Handled at Donbet

Requesting any of these tools starts with a message to our support team, which is staffed 24/7 by live chat and email. We ask only for the account details needed to confirm identity before applying a limit, a time-out or self-exclusion, and none of the three carries a fee.

An account limit or a time-out can be lifted or adjusted later by contacting support again, which makes them a practical first step for a player who only needs a short break rather than a long one. Self-exclusion is different: once the email request is confirmed, the chosen period, from six months to five years, runs to completion and the account cannot be reopened early, even at the player's own request.

We also signal independent help rather than only in-house tools. Gamblers Anonymous, GamCare and Gambling Therapy are each named as resources for a player who needs support beyond account settings, and parental control software such as CyberPatrol, Net Nanny and CYBERsitter is recommended for shared computers. Registration remains open only from age 18, and that minimum is checked as part of the verification support asks for when any of these requests is processed.