Donbet Casino Privacy

How Donbet Collects and Protects Your Data

When you register with Donbet, we collect your name, email address and date of birth, and ask for identification documents such as a passport, national ID or driving licence together with proof of residence no older than three months once verification is triggered. This information lets GTW B.V., the Curaçao-incorporated operator of Donbet under Curaçao Gaming Authority licence OGL/2024/250/0115, confirm your identity and meet anti-money-laundering obligations. All verification and privacy terms are published in English, the binding language for every Donbet policy document.

Verification and Account Security

Documents must be submitted in the Latin or Cyrillic alphabet; if yours uses a different script, we carry out a short video verification call instead. Once we request paperwork, you have 30 days to provide it before further action is taken on your account. Two-factor authentication is available on every Donbet account, and we recommend enabling it alongside the password-recovery tools on our sign-in page. Politically exposed person (PEP) accounts may be closed at our discretion, with a 20% administration fee deducted from any deposit that is returned.

Data Retention and Your Rights at Donbet

We keep verification records tied to anti-money-laundering checks for 10 years, while general personal data is retained for 5 years from the date it was collected. These periods apply whether or not your account remains active, and they allow us to respond to regulatory requests under Curaçao law, where GTW B.V. is incorporated under company number 165433. We only process data from account holders aged 18 and over, in line with our minimum-age policy.

Card payments may pass through Wirecard Bank AG, whose own privacy policy governs how it handles the payment details you submit when funding your account through our deposit and withdrawal methods. If you believe your data has been mishandled or wish to raise a concern, our 24/7 live chat and email support team accepts complaints within 2 months of the issue, and unresolved cases can be escalated to an independent body. Any dispute that cannot be settled directly falls under the jurisdiction of a competent Curaçao court.

Donbet Privacy Policy at a Glance

The table below summarises the main data-handling periods and security requirements that apply to every Donbet account, from the moment you register until any privacy request you raise with our support team.

These figures apply consistently across every currency and payment route we support, including the options listed on our banking page, so you always know exactly how long your information is kept.