Donbet Casino Terms

Donbet Casino Terms and Conditions

Donbet is operated by GTW B.V., incorporated in Curaçao under company number 165433, and licensed by the Curaçao Gaming Authority (CGA) under licence OGL/2024/250/0115, issued under the National Ordinance on Offshore Games of Hazard. The binding language of our terms is English, and registration is open only to players aged 18 and over who agree to our account and conduct rules before placing a single wager on slots, live tables or sports.

Account and Prohibited Conduct

We allow one account per user, IP address, device, household, phone number, card and e-wallet. Where the same wallet or account is shared by two or more players, we close both accounts and return deposits minus a 20% administration fee. Players from a defined list of restricted countries, including the USA, the Netherlands and Curaçao itself, cannot register with us, and accounts linked to Russia or Belarus are closed under sanctions rules with the balance retained. Any bonus taken from our casino bonus offers carries its own wagering clause, and cancelling an active bonus removes the bonus, its winnings and any bets placed since activation, since bonus and real-money balances are never separated.

Key Terms at a Glance

The table below summarises the core figures behind our terms, from the minimum age to self-exclusion windows, so players can check the essentials from our wagering requirements in one place before reading the full clauses.

These figures apply across our slots, live casino and sportsbook products, and they are the first details our support team checks whenever a player raises a question about account status, bonus eligibility or a self-exclusion request. Any figure not listed here, including full deposit ranges and free spin values, is covered in the sections above and in our bonus terms.

Bonus Clauses and Account Rules

Before accepting any offer, we ask players to review these specific conditions that apply to bonus play and account management.

• Welcome slots bonus: 150% up to €/$750 plus 50 free spins, deposit €/$20-500, wagered at 30x within 30 days, activated manually before play.
• Crypto welcome bonus: 170% up to €/$1,000 plus 100 free spins, available only where no prior deposit exists by any method.
• Free spin and no-deposit winnings: wagered at 100x within 48 hours, capped at a €/$100 payout, with verification required before release.
• Minimum bet rule: wagers placed at odds or multipliers below 1.30 do not count toward any wagering requirement.
• Bonus cancellation: triggered automatically once the balance falls below €1, unless a sports bet remains open.
• Account recovery: players who lose access to their account can restore it through our sign-in page, where password recovery is handled directly.

Verification, Responsible Gaming and Complaints

We require proof of identity, including a passport or driver's licence plus proof of residence no older than three months, before processing withdrawals. Documents must use the Latin or Cyrillic alphabet, or video verification is required instead, and we keep anti-money-laundering records for 10 years and personal data for 5 years. Players flagged as politically exposed persons may have accounts closed, with a 20% fee deducted from returned deposits.

Refunds are only granted on funds that were never played, and must be requested within 14 days, or 30 days if someone else accessed the account, subject to an admin fee of up to 20%. Accounts left dormant for 12 months are charged €10 per month. Our account limits tools let players set deposit limits, request a time-out through support, or self-exclude for a period of 6 months to 5 years by email.

Complaints must be raised with our support team within 2 months of the issue arising; unresolved cases may be referred to an independent body or the regulator. Support is available 24/7 through live chat and email for any question about these terms.