Donbet Casino Delete Account

Closing Your Donbet Account and What Happens to Your Balance

We handle every account closure through our 24/7 live chat or email support, since there is no automatic delete option inside the account dashboard. Once support confirms the closure, we settle the account: any balance that has not been wagered is returned to you, minus a 20% administration fee taken on the refunded deposit amount.

If an active bonus is still attached to the account when you ask us to close it, we cancel that bonus first. Cancelling deducts the bonus itself, its winnings and any bets placed since it was activated, because bonus funds and real money sit in the same balance rather than being split into separate pots. Check the wagering requirements on your current bonus before requesting closure, as an unfinished 30x requirement can reduce what is left to refund.

Deposits Made Through Banking Methods

Whatever deposit method you used, listed on our banking page, the same 20% fee applies to the portion of your balance that came from deposits rather than cleared winnings. Winnings that already cleared their attached wagering requirement are paid out in full alongside the deposit refund.

Donbet Account Closure Scenarios and Fees

The fee or outcome we apply when closing a Donbet account depends on the reason for closure. Here is what each scenario means for your balance.

In most cases the fee sits at 20%, rising only where fraud is confirmed, and dropping to a full retention only for the two sanctioned countries listed above.

Reversing a Closure and Resolving Balance Disputes

If you change your mind about closing your Donbet account, contact our 24/7 live chat or email support as soon as possible, ideally before any refund has been paid out; once a refund is processed, the closure stands. Refund requests themselves must reach us within 14 days of your last deposit, or within 30 days if the account was accessed by someone other than you.

If our team asks for verification during closure, we need your name, email and date of birth plus an ID, passport or driving licence and proof of residence no older than three months; you then have 30 days to provide these documents before the refund policy lapses. Accounts outside this window, or where identity cannot be confirmed, remain closed without a balance refund.

Should you disagree with how we settled your balance, raise it with our support team, available 24/7 by live chat or email, within two months of the issue; unresolved cases can then be taken to an independent body or the regulator. For controls short of full closure, such as deposit or loss limits, see our account limits page instead.